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Last Updated: July 23, 2020 4:00PM (GMT+8)
The Department of Health (DOH) KontraCOVID system is a cloud-based platform that integrates passive surveillance tools and channels such as TanodCOVID (SMS-based) and KIRA (chat and digital triage web application) where citizens may report or update their symptoms and exposure information to conduct self-assessments and check the possible risk of COVID-19 infection, subject to verification of local health authorities. The KontraCOVID web application collects personal information that links to the LGU portal of KontraCOVID for information verification.
The LGU portal of KontraCOVID enables LGUs to view and verify citizen-reported information sourced from different channels (SMS, Chat, Web application). The verification is conducted by local health units or assigned personnel to provide appropriate response and forwarding verified data to the COVID Kaya system for proactive contact tracing.
This is a public service application co-developed by DOH with technology and development partners to aid in the proactive response of the Philippine government to the COVID-19 pandemic in the Philippines.
The Department of Health (“we” or “us” or “DOH”) recognizes the importance of protecting your rights as a data subject. This privacy policy will inform you of how the DOH KontraCOVID system collects and uses your personal and health-related data. By clicking “I agree” in the application interface and by using the services, you consent to the terms and conditions of data collection and processing described in this Privacy Policy.
We collect different categories of data whenever you use the KontraCOVID system:
| Information Title | Type of Personal Information |
| Name | Regular Personal Information |
| Contact Number | Regular Personal Information |
| Location Data | Regular Personal Information |
| Nationality | Sensitive Personal Information |
| Biological Sex | Sensitive Personal Information |
| Birthyear | Sensitive Personal Information |
| Health-related information | Sensitive Personal Information |
| Messenger or Viber ID | Sensitive Personal Information |
The collection of this type of information is necessary in order to conduct digital triage and verification of health data of citizens with a possible risk of COVID infection.
By accessing the web application, you share some information that will be processed for the purpose of monitoring and analyzing web traffic. This will allow us to maintain and improve our services for the benefit of DOH. The information processed may include but is not limited to IP addresses, system configuration information, and other information about traffic to and from the web application, devices, and/or networks.
We use cookies, such as session cookies and security cookies, to track or monitor activity on the system. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from this website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some features of the web application.
Third-party service providers such as software or individuals that support analytical and operational processes may have access to your data to perform these services on our behalf and are obligated not to disclose or use it for any other purpose.
We collect your data when you submit information through the web application, through third-party applications such as, but not limited to, Facebook Messenger and Viber, and through any of our partner local government units. No Personal Data shall be collected unless you agree to this Privacy Policy. Usage Data and Tracking Cookies Data, which constitute anonymized data, may still be collected.
You may inform us of the specific data you do not want to be processed beyond the Permitted Purposes. We will respect your request insofar as it is feasible to fulfill the purposes for which the Personal Data was collected.
The collection and processing of your Personal Data are necessary in order for DOH to perform its mandate to collect, analyze and disseminate statistical and other relevant information on the country’s health situation and to deliver health services to the Filipino people.
Your data shall also be collected and processed for the following purposes:
The DOH will not process your information in ways incompatible with the above-stated purposes. Your data may also be anonymized in order to conduct statistical analysis and information dissemination on the country’s situation with regard to the Covid-19 pandemic.
The Department of Health is the personal information controller of any Personal Data you submit through the DOH KontraCOVID system under the Data Privacy Act of 2012. It may also be that your Personal Data is disclosed by DOH to third parties pursuant to a data-sharing agreement, in which case such third parties are considered as the personal information controllers of your Personal Data.
Where your Personal Data is submitted through a third-party application such as Facebook Messenger or Viber, such Personal Data shall be subject to the third-party system’s privacy policy.
Your information may be shared only to authorized third parties under data sharing and data outsourcing agreements. These written agreements specify the rights and obligations of each party and will provide that the third party has adequate security measures in place and will only process your personal information on the specific written instructions of the DOH.
We may also transfer your Personal Data to third parties as required by law or legal instrument, and in emergencies where the health or safety of a person is endangered.
We will not sell, rent, share, trade, or disclose any of your Personal Data to any other party without your prior written consent.
The DOH has put in place physical, electronic, and managerial procedures designed to help prevent unauthorized access, maintain data security and ensure proper handling of your data. These safeguards vary based on the sensitivity of the information that we collect and store. Only authorized DOH personnel and staff and the above-mentioned third parties will have access to your data on a need-to-know basis. Your data will have standard encryption in the application and stored in a secured database.All data collected will be anonymized or destroyed along with its erasure from the database and servers after the purpose for which they are permitted to be processed, exclusively to enable an effective response for the COVID-19 pandemic, has ceased to exist. All data processed by the DOH and the authorized third-parties shall be kept under strict confidentiality for the entire period of retention.
You have the following rights under the Data Privacy Act of 2012 (the “DPA”), which you may exercise at your discretion:
Subject access requests may be made by emailing the data protection officer. You may do this by accessing your personal information through the link that will be shared upon submission. The DOH may take reasonable steps to confirm the requestor's identity as a data subject before granting access to the Personal Data and allowing updates thereto. Your information is secured and can be accessed through a one-time password (OTP) sent to your registered mobile number on the system.
The DOH shall take reasonable steps to ensure that any personal data it processes is accurate and up-to-date. However, ensuring the accuracy of your data requires your cooperation. Should there be any changes to the data submitted through the DOH KontraCOVIDd system, we encourage you to inform us as soon as reasonably possible.
You have the right to object to the processing of your Personal Data, including processing for direct marketing, automated processing, or profiling. You shall also be notified and be given an opportunity to withhold consent to the processing in case of changes or any amendment to the information supplied or declared to you in this Privacy Policy.
You have the right to suspend, withdraw or order the blocking, removal or destruction of your data from our database
Please contact the National eHealth Program, through the following email address: nationalehealthprogram@gmail.com
You have the right to be informed whether there is a change in how personal information pertaining to you shall be, is being, or has been processed, including the existence of automated decision-making and profiling.
Upon presentation of a valid court decision, the DOH recognizes your right to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal information, taking into account any violation of your rights and freedoms as a data subject.
Data portability allows you to obtain and electronically move, copy or transfer your personal data in a secure manner, for further use, or via transmittal within systems as long as the format for storage of data is uniform across similar systems.
Children, aged 10 - 17 years old, are required to seek consent from parents or guardian in providing personal information through this application.
This privacy policy may be updated from time to time. You will be notified whenever there are any updates that will significantly affect your rights.
In case of complaints, concerns, or questions regarding the processing of your Personal Data, or if you wish to exercise your data subject rights, you may address them to:
DOH Knowledge Management and Information Technology Service
Data Privacy Officer
Name: DR. ENRIQUE A. TAYAG, PHSAE, FPSMID, CESO III
Contact: 651-7800 local 1926-1928
Address: Building 9, San Lazaro Compound,
Tayuman, Sta. Cruz, Manila Philippines 1003
Email: dataprotectionofficer@doh.gov.ph, erictayag4health@yahoo.com
DOH KontraCOVID System
The Department of Health (“we” or “us” or “DOH”) KontraCOVID system (“Application”) is a cloud-based platform that integrates passive surveillance tools and channels such as TanodCOVID (SMS-based) and KIRA (chat and digital triage web application) where citizens may report or update their symptoms and exposure information to conduct self-assessments and check the possible risk of COVID-19 infection, subject to verification of local health authorities. The KontraCOVID web application collects personal information that links to the LGU portal of KontraCOVID for information verification.
The LGU portal of KontraCOVID enables LGUs to view and verify citizen-reported information sourced from different channels (SMS, Chat, Web application). The verification is conducted by local health units or assigned personnel to provide appropriate response and forwarding verified data to the COVID Kaya system for proactive contact tracing.
This is a public service application co-developed by DOH with the FASSSTER project team and technology startups, with support of development partners in order to aid in the proactive response of the Philippine government to the COVID-19 pandemic in the Philippines.
The DOH recognizes the importance of protecting your rights as a data subject. Please carefully go through these terms and conditions (“Terms”) and the privacy policy available (“Privacy Policy”) before you decide to access or avail the services on the Application. These Terms and the Privacy Policy together constitute a legal agreement (“Agreement”) between you and DOH in connection with your visit to the Application and your use of the Services (as defined below).
By clicking “I agree” in the application interface, you consent to the terms and conditions and privacy policy of data collection and processing described.
The Agreement applies to you whether you are -
This Agreement applies to those services made available by DOH on the Application (“Services”), which are offered free of charge to the Users of the Application, including the following key features:
The Services may change from time to time, at the sole discretion of DOH, and the Agreement will apply to your visit to and your use of the Application to avail the Service, as well as to all information provided by you on the Application at any given point in time.
This Agreement defines the terms and conditions under which you are allowed to use the Application and describes the manner in which we shall treat your account while you are registered in the platform. If you have any questions about any part of the Agreement, feel free to contact us at nationalehealthprogram@gmail.com.
By accessing the application to use the Services, you irrevocably accept all the conditions stipulated in this Agreement and agree to abide by them. This Agreement supersedes all previous oral and written terms and conditions (if any) communicated to you. By availing any Service, you signify your agreement to this Agreement.
We reserve the right to modify or terminate any portion of the Agreement for any reason and at any time, and such modifications shall be informed to you in writing. You should read the Agreement at regular intervals. Your use of the Application following any such modification constitutes your agreement to follow and be bound by the Agreement so modified. Any additional terms and conditions, disclaimers, privacy policies, and other policies applicable in general and/ or to specific areas of this Application or to particular Service are also considered as part of the Agreement.
You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use the Application or avail any Services.
Your access to the use of the Application and the Services will be solely at the discretion of DOH.
The Agreement is published in compliance of, and is governed by the provisions of the Philippine law, including but not limited to the:
Universal Healthcare Act, Philippine Data Privacy Act of 2012 (the “DPA”) (Republic Act No. 10173), to the extent provided under Section 6, and rules, regulations, guidelines, and clarifications framed thereunder, including the DICT, DOH, Philhealth.
By registering, visiting and using the Application or accepting this Agreement, you represent and warrant to us that you are 18 years of age or older and that you have the right, authority and capacity to use the Application and its Services, and agree to and abide by this Agreement.
By registering and using the integrated TanodCOVID (via SMS) and KIRA (via Chat) tools, you consent to sharing your contact number and subscribing to receiving notifications for the purpose of but not limited to health reminders, updating and verifying your information by authorized local health authorities for public health monitoring and data quality assurance.
Furthermore, by registering and using the Application, you hereby warrant that any and all information/data/services generated or accessed through the System must be in accordance with law or authority provided by law.
All Critical Content is based on data collected from passive surveillance tools: TanodCOVID (SMS-based tool), KIRA KontraCOVID (chat and web application), and LGU information input using the KontraCOVID LGU portal. We do not take responsibility for Critical Content. Critical content includes but is not limited to the following:
DOH reserves the right to collect feedback and Critical Content for all users of the Application. DOH reserves the right but shall have no obligation to pre-screen, review, flag, filter, modify, refuse or remove any or all Critical Content from any Service.
DOH reserves the right to moderate, publish, re-publish and use all user-generated contributions and comments (including but not limited to reviews) posted on the Application as it deems appropriate (whether in whole or in part) for its product (s), whether owned or affiliated, provided that data privacy principles are primarily considered. DOH shall not be liable to pay any considerations to any User for re-publishing any content across any of its platforms.
You understand that by using the Services you may be exposed to Content that you may find offensive, indecent or objectionable. DOH informs End-Users that they should provide feedback only in accordance with applicable law. DOH shall not be liable for any effect on User’s operations/ decision due to the Critical Content of a negative nature. In these respects, you may use the Service at your own risk.
DOH will take down information under standards consistent with applicable law, and shall in no circumstances be liable or responsible for Critical Content, which has been created by the Users. The principles set out in relation to third party content in the terms of Service for the Application shall be applicable mutatis mutandis in relation to Critical Content posted on the Application.
Your use of the Application and its services is limited to the rights and obligations relating to such Service, and not to any other service that may be provided by DOH.
DOH and its partners reserve the right to display sponsored listings on the Application. These listings would be marked as “Premier Listings”. Without prejudice to the status of other content, DOH will not be liable for the accuracy of the information or the claims made in the Sponsored Listings. DOH does not encourage the Users to visit the Sponsored Listings page or to avail of any services from them. DOH will not be liable for the services of the providers of the Sponsored Listings.
You represent and warrant that you will use these Services in accordance with applicable law. Any contravention of applicable law as a result of your use of these Services is your sole responsibility, and DOH accepts no liability for the same.
Users are allowed to view and interact with content displayed in the Application as well as register and update personal information in the Application. Only users from LGU Health Offices and Epidemiological Surveillance Units (ESUs) or otherwise assigned authorized personnel by the LGU are allowed to process, verify, and update the personal information of self-reporting subscribers using the passive surveillance tools defined.
Consistent to existing laws and relevant rules and regulations, you are not permitted to host, display, upload, process, modify, publish, transmit, update or share any information that:
Users are also prohibited from:
DOH, upon obtaining knowledge by itself or been brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information (as mentioned above) generated by Users, or on being notified by the appropriate Government or its agency that the Application is being used by the User to commit any unlawful act and/or is being used in violation of provisions of the Philippine Law, shall be entitled to remove or disable access to the material or information. DOH is entitled to act, within thirty-six (36) hours of obtaining such knowledge and, where applicable, work with Users to disable such information that is in contravention of applicable law. DOH shall also be entitled to preserve such information and associated records for at least ninety (90) days for production to governmental authorities for investigation purposes.
In case of non-compliance with any applicable laws, rules or regulations, or the Agreement (including the Privacy Policy) by a User, DOH has the right to immediately terminate the access or usage rights of the User to the Application and Services and to remove non-compliant information from the Application.
DOH may disclose or transfer User-generated information to its affiliates or governmental authorities in such manner as permitted or required by applicable law, and you hereby consent to such transfer.
Suspension or Termination of Account:
DOH reserves the right to suspend or terminate a User’s access to the Application and the Services with or without notice and to exercise any other remedy available under law, in cases where,
Such User breaches any terms and conditions of the Agreement;
A third party reports a violation of any of its right as a result of your use of the Services; DOH is unable to verify or authenticate any information provided to DOH by a User;
DOH has reasonable grounds for suspecting any illegal, fraudulent or abusive activity on part of such User; or
DOH believes in its sole discretion that User’s actions may cause legal liability for such User, other Users, or for DOH or are contrary to the interests of the Application.
Once temporarily suspended, indefinitely suspended or terminated, the User may not continue to use the Application under the same account, a different account or re-register under a new account. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages, files, and other material kept on the Application by such User.
Administrative, Civil and/or Criminal Liabilities:
Suspension/termination of User’s access/account shall not preclude the filing of appropriate cases against erring official, personnel, entity, or user for administrative, civil, and/or criminal liabilities for any unauthorized/illegal use of the Application.
In no event, including but not limited to negligence, shall DOH, or any of its directors, officers, employees, agents or content or service providers (collectively, the “Protected Entities”) be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of, or the inability to use, the Application or the content, materials, and functions related thereto, the Services, User’s provision of information via the Application, lost business or lost End-Users, even if such Protected Entity has been advised of the possibility of such damages. In no event shall the Protected Entities be liable for:
provision of or failure to provide all or any service by Practitioners to End- Users contacted or managed through the Application; any content posted, transmitted, exchanged or received by or on behalf of any User or other person on or through the Application; any unauthorized access to or alteration of your transmissions or data; or any other matter relating to the Application or the Service.
User agrees to indemnify and hold harmless DOH, its affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from User’s access to or use of Service, violation of this Agreement, or infringement, or infringement by any other User of his/her/its account, of any intellectual property or other right of any person or entity. DOH will notify you promptly of any such claim, loss, liability, or demand, and in addition to your foregoing obligations, you agree to provide us with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.
You agree that this Agreement and any contractual obligation between DOH and User will be governed by the laws of the Philippines.
Any dispute, claim or controversy arising out of or relating to this Agreement, including the determination of the scope or applicability of this Agreement to arbitrate, or your use of the Application or the Services or information to which it gives access, shall be determined by arbitration in the Philippines, before a sole arbitrator appointed by DOH. The arbitration shall be conducted in accordance with the applicable laws of the Philippines. All proceedings of such arbitration, including, without limitation, any awards, shall be in the English language. The award shall be final and binding on the parties to the dispute.
Subject to the above Clause, the courts in the Philippines shall have exclusive jurisdiction over any disputes arising out of or in relation to this Agreement, your use of the Application or the Services or the information to which it gives access.
If a User has any questions concerning DOH, the Application, this Agreement, the Services, or anything related to any of the foregoing, DOH can be reached at the following email address nationalehealthprogram@gmail.com
In accordance with the DPA, and the rules made thereunder, if you have any grievance with respect to the Application or the service, including any discrepancies and grievances with respect to the processing of information, you can contact our office at:
DOH Knowledge Management and Information Technology Service
Name: DR. ENRIQUE A. TAYAG, PHSAE, FPSMID, CESO III
Contact: 651-7800 local 1926-1928
Address: Building 9, San Lazaro Compound,
Tayuman, Sta. Cruz, Manila Philippines 1003
Email: dataprotectionofficer@doh.gov.ph, erictayag4health@yahoo.com
If any provision of the Agreement is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from this Agreement and the remainder of the Agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event, the Agreement shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.
No provision of this Agreement shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by DOH. Any consent by DOH to, or a waiver by DOH of any breach by you, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.
Feedback Collection
Scope
This policy document covers the philosophy, intent, and methodology used by DOH to collect Feedback from Users and Collaborators who are part of the DOH Kontra COVID system.
Philosophy and Intent
At DOH, we believe in transparency and authenticity, and these are the 2 primary pillars on which the Feedback collection system is built. We intend to help Users make a well-informed decision when it comes to their planning and conduct of interventions against Covid19 and authentic Feedback helps them achieve that.
How we collect Feedback
As of now, DOH endeavors to reach out to the following group of authentic Users:
Feedback Moderation and Fraud Detection Policy
This Policy document intends to explain the Feedback Moderation and Fraud Detection system deployed in DOH.
The PH KontraCOVID system sees LGU Users giving Feedback about their experience whenever possible. Given the volume of Feedback entering the Feedback Collection System, we consider it very important to make sure only the helpful and authentic feedback is prioritized.
A helpful and authentic Feedback is one that complies with DOH Feedback Standards and other information points probed by DOH Feedback Collection System, and more importantly, is submitted by an authentic user.
A moderation team would be responsible for screening the Feedback posted by Users abiding by DOH Feedback Standards. Each Feedback is evaluated as a whole while moderating – e.g. A Feedback that happens to start with relevant information and ends up with statements that do not comply with DOH Feedback Standards would not be published.
A moderator can take the following generic stances on any incoming Feedback:
The majority of Feedback is reviewed within 48 hours of submission. If a Feedback is flagged for a closer look by moderators, it may take longer, especially during our busiest days. We try to base every decision we make on what our members will find helpful and relevant. At times, Feedback under investigation may take several weeks to process.
As long as Feedback meets our guidelines, we’re happy to document or publish it whether it’s positive or negative. We do not influence or change the content.
Misusing or manipulating Feedback systems for personal benefit is the last thing DOH would want to entertain on the DOH Feedback System. DOH has come up with its own standards and processes to detect Fraud and deal with them in the appropriate manner.
Fraud as defined by DOH. The following actions may be considered fraudulent:
YOU HAVE READ THESE TERMS OF CONDITIONS AND USE AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE.
This Data Use and Sharing Agreement (DUSA) is made, entered into, and executed by and between:
The Department of Health (“DOH”) and Local Government Unit users (“LGU user”) of the web-based KontraCOVID LGU portal (“Application”).
By uploading data or downloading a copy of any data from the system, you consent to this Data Use and Sharing Agreement, the Terms and Conditions, and Data Privacy Policy of the KontraCOVID system. The agreement and policies are considered adopted by all parties and all parties will ensure that this DUSA is disseminated to all relevant staff involved, including third party consultants.
Government unit teams who completed an orientation session may register for an account. If you have not yet received an orientation please proceed to this page.